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10) How does the alarm use my Telephone Lines?
Now you have the alarm installed, you are going notice some differences as you
continue to use the telephones in your house.
Should you happen to pick up the phone at the same time your Alarm is calling
through information to the monitoring centre, you will notice the absence of any dial
tone! Simply hang-up the telephone, wait a few minutes for the alarm to finish its
call, and when you pick up the telephone next you will find that you have dial tone
once again.
The alarm also regularly calls the Monitoring Centre just to check the telephone line.
If you happen to be on the telephone yourself at this time, the alarm will cut you off
the telephone, ending your call. This call always occurs at the same time of the day
and can be rescheduled should the time prove inconvenient.
If you call your house now and you don’t have a fax or answering machine, you will
notice that the telephone stops ringing on the 10
th
ring. This is because the alarm
presumes no one is home after 10 rings and so answers the telephone call itself,
expecting a user wanting to operate the alarm via Remote Telephone Access.
11) What is a ‘System Phone Communication Failure?’
If the Control Panel is unable to place a call due to Service Work or Congestion on
the Line, the System Status button will light up & a new message will be logged…
System Phone Communication Failure
Simply clear this message from the Control Panel as you would others. (Press
System Status / Then press Disarm after the Control Panel has stated the message.)
Should this message start reoccurring, please contact our Helpline.
12) Shifting?
In order for The Protector Security Group to maintain your Service Plan and also to
prevent damage to the security system, relocation of the alarm must be undertaken by
a Protector Technician.
Further assistance may be obtained by calling Protector Customer Services
Australia
131 005
New Zealand
0800 4 HELPLINE
0800 443 575
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